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	<h1>Congratulations! You have completed the ITL Help desk Course!</h1>
	
	
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 <b>To continue on to the Glossary and Resources click NEXT.  To complete the course and 
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		<h3>Credits</h3>	
		
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				<li>The idea for this project came from Chris Koval and Nicole Custis-Rivera's 
				final project in IST 6373 at the University of Texas 
				San Antonio.  Koval works in the Office of Information Technology at the 
				University of Texas San Antonio.  Custis-Rivera works in the Central Help Desk 
				at Alamo Community College.</li>
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				<li>This project and course design was created in IST 5313 at the University of 
				Texas San Antonio by Chris Koval, Erin Price, Nicole Rivera, and Erin Valdes.</li>
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				<li>Creative Commons and Wikipedia were used for general information and glossary 
				terms relating to the customer service and the help desk.  The definition for the 
				help desk came from Turban et al. (2002) http://en.wikipedia.org/wiki/Customer_service.</li>
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				<li>Rustici, Reload, and Eclipse were used to design, manage, test, package 
				and deliver the project code.</li>  
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				<li>Coding for the project was developed by team members as well as pulled from 
				w3schools.com.  Additional code was utilized from Tim Yuen's IST 5313 at the University of Texas San Antonio.</li>  				
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